PRACTICAL GUIDE

How to Check LitBuy QC Photos Before Shipping

Use warehouse photos to compare the item you received with the size, colour and details you ordered.

Start here

Use QC photos to check that the received item matches your order and to spot visible issues. They cannot establish everything about fit, material performance or authenticity. Resolve a mismatch while the item is still at the warehouse.

Find the photos for your own order

Open the stored item in your LitBuy account and match it to the purchase record. Keep the original option and seller’s size chart beside it. Review all available angles, not just the first attractive image. If the account record is unclear, ask support to identify which images belong to that order.

Our directory shows a supplied QC photo count. That count indicates that photos have been recorded for a listing; it is not a grade, an endorsement or a promise that your order will match another buyer’s item. Product cover photos are not automatically warehouse QC photos.

Work through a repeatable inspection checklist

Start with the details that determine whether this is the item you ordered. Then inspect visible condition. These are our suggested checks, not an official acceptance test.

Item type	Compare in the images	Ask for clarification if…
All items	Colour, option label, quantity and included pieces	The label is unreadable or a listed part is missing
Shoes	Both shoes, size labels, soles, seams and visible surface damage	Only one shoe is shown or the two labels disagree
Down jackets	Front and back, size tag, zip, cuffs, hood and visible tears	The hood or another selected feature is not visible
T-shirts and hoodies	Size label, front/back design, hems and requested measurements	The tag matches but the measurements differ from your saved chart

Ask for measurements that can be compared

A request such as “measure the jacket” leaves too much room for interpretation. Specify the dimension, unit and endpoints. Compare the same measurement on a garment you already own, laid out in the same way. Do not compare flat chest width with full chest circumference.

Suggested request: “For order [number], please photograph the jacket laid flat with a tape measure across the chest, from armpit seam to armpit seam, in centimetres. Please also measure the back length from [chosen starting point] to the hem. Confirm any fee before proceeding.”

For footwear, an insole measurement and the seller’s recommended foot length are different quantities. Ask which one the chart uses. Neither a size letter nor a picture of the size label alone proves the fit.

Example: a jacket size that needs another check

Illustrative scenario, not a report about a real listing: you ordered size M and saved a chart showing 58 cm flat chest width. The warehouse tag says M, but the photo does not include a tape measure. The tag confirms the labelled size; it does not confirm the 58 cm measurement. Request that measurement before deciding.

If the measurement differs, check that the garment was laid flat and that the endpoints match your comparison. Refer to any tolerance stated by the seller rather than inventing a universal acceptable difference. Save the photo and chart together if you need to explain the discrepancy.

Know what a photograph cannot settle

Lighting and compression can change the appearance of colour or jacket loft. A photo does not establish warmth, water resistance, long-term durability or an exact material composition. Do not infer those properties solely from the surface appearance.

For a suspected stain, tear or wrong detail, request a clear close-up and describe its location. For a specification such as filling material, refer to the listing’s stated information and ask a specific question. Keep visual observations separate from claims the image cannot prove.

Decide whether to keep, clarify or request a return

If the visible details match and your questions are resolved, continue with parcel planning. If a detail cannot be seen, ask for clarification. If the item is wrong or visibly damaged, check return eligibility promptly instead of spending the return window waiting for unnecessary extra images.

Suggested message: “Order [number], option [colour/size]. The attached photo shows [specific issue] at [location]. The saved listing shows [expected detail]. Please confirm the available remedy and any deadline or charge before proceeding.” Keep tags, accessories and packaging until the case is resolved.

Do more QC photos mean better quality?

No. More views may give you more visible information, but the count itself does not judge the product. Check whether the images actually show the size, option and issue relevant to your decision.

Are extra photos or measurements free? Confirm the currently offered service and charge in your account before requesting them; this directory does not set those fees.